They booked a consult, then went quiet. Follow up before the other firm does.
Client intake and consultation follow-up for South Florida family law firms, divorce, custody, support, and paternity. Bilingual by default, because the hardest call of someone’s year should not reach a voicemail.
Two quiet leaks
Family law has two quiet leaks and most firms only see the first.
The obvious one: intake calls that hit voicemail. The last hour of every Friday, all of lunch, and every evening, when someone finally works up the nerve to call.
The expensive one: consultations that book and never sign. Someone sat down, heard the plan, and walked out to think, and nobody followed up while another firm did. That is decided-but-not-retained work, and almost nobody chases it systematically.
Working both leaks, not just the obvious one
Every missed call gets an immediate text back with real consultation availability.
Intake forms that capture the matter, the opposing party, and the key dates, in English or Spanish, and run a conflict check before the meeting.
Consultation follow-up for the decided-but-not-retained, the single highest-ROI sequence in family law.
Reminders that escalate through text, email, and voice, so a consult is not missed while someone is overwhelmed.
A safety-aware intake path: a stated emergency or a domestic-violence disclosure escalates to an attorney rather than sitting in a queue.
Referral tracking, so you know which past client or advisor sent whom.
Pipeline stages we ship for this vertical
People retain the firm that explained it in their language
Family-law intake is dense with terms most people do not know in their second language, dissolution, parenting plan, equitable distribution, temporary support. In a county where 88.0% of residents age 5 and older speak a language other than English at home, the large majority Spanish, people retain the firm that explained it in the language they think in.
Every form, reminder, and consultation follow-up ships in both languages, and the person who picks up the Spanish inquiry is the one who can hold the conversation in Spanish.
Not a law firm, and never legal advice
LegalCRM.pro is a marketing and intake system, not a law firm. It does not give legal advice, and the attorney-client relationship stays with your firm.
The automations are built to fit the Florida Bar's advertising rules (Chapter 4-7): no guarantee or prediction of a custody or support outcome (Rule 4-7.13), no appeal that pressures someone in a painful moment (Rule 4-7.15), and your approval on every template before it can send.
Because family matters can involve safety, the intake is configured to route a stated emergency to a person, not an autoresponder. What the firm advises stays with the firm; responsibility for the advertising stays with the firm under Rule 4-7.11.
LegalCRM.pro is not a law firm and this is not legal advice. What your firm advises stays with the firm.
Read the advertising-compliance page →Systems we confirm on the call
We confirm every system on the discovery call before you sign anything, dental PMS integration depth varies a lot, so this is a starting point, not a certified list.
Built in Coral Gables. Working across South Florida.
We are at 338 Minorca Avenue, and most of the firms we work with are within a fifteen-minute drive. Each neighborhood breaks intake differently, so each location page says something specific and true about it.
Coral Gables
Our home neighborhood, dense with established firms where much of the work arrives by referral.
Brickell
A vertical neighborhood awake from 8 PM to midnight, exactly when most firms have gone quiet.
Pinecrest
Suburban and family-anchored, where a divorce or custody decision is weighed for a week before anyone calls.
Firms outside these three neighborhoods: the build is the same and we work across South Florida. See all four practice areas.
Questions we get on this call
No. It sits in front of it and hands over the signed matters with the intake record attached.
Yes, and it is usually where the money is. Steady, human follow-up on the fence-sitters is what family law leaves on the table.
A stated emergency or a domestic-violence disclosure is configured to escalate to an attorney immediately, not to sit in an automated queue. You define the path.
Supported, with routing and reporting by office.
That consultation is still deciding.
Let’s talk through a build that works both leaks, missed calls and unscheduled treatment.
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